If you’re unsure how to verify or change the settings on your phone, consult your phone manufacturer. Grant the Fitbit app permission to access phone features in your phone settings. How do I allow the Fitbit app to access features on my phone? For example, if you want to add Fitbit stats to a photo, the Fitbit app needs access to your camera. Learn how to factory reset your Fitbit with our guide - this will result in any unsynced data being lost, but it could be the ticket to resolving syncing problems.To use all the features in the Fitbit app, you must grant the Fitbit app permission to access certain features on your phone. Remove other Fitbit devices from app and Bluetooth list. Try logging into your Fitbit account on another device.Ħ. Perform a reset of the Fitbit app (l earn how to do this here)ĥ. Uninstall and reinstall the Fitbit app.Ĥ. This list should be your starting point for if you're experiencing consistent issues with syncing, but, if all these are ticked, it's time to start troubleshooting with the tips below:ģ. Your Fitbit device's software is up to date. Your Fitbit device's battery isn't low.Ħ. Your connected device has Bluetooth turned on, and that you aren't connected to multiple things (some issues are related to conflicting Bluetooth connections).ĥ. Your connected device has a working cellular data or Wi-Fi connection.Ĥ. Check that your connected device is running the latest Fitbit app version.ģ. Check the Fitbit app is compatible with your device here, and that it's running the latest version (if on iPhone or Android, check for this through the App Store or Google Play Store).Ģ. Fitbit syncing troubleshooting checklistġ. Here's a checklist of the very basic things to double check if your Fitbit isn't syncing. Problems with syncing are usually because you're not filling a requirement. It should be as simple as following the above, but experience tells us that it's fairly likely you'll come across some kind of issue with Fitbit syncing. Fitbit won't sync? Troubleshoot with these steps It should sync automatically, or you can press Sync to do it manually.ĥ. Connect your Fitbit Wireless Sync Dongle.Ĥ. Google Maps Fitbit Sense 2 Fitbit Versa 4 You can now download Google Maps on Fitbit Versa 4 and Sense 2, but it doesn’t work yet Sense 2 and Versa 4 owners can now download. Make sure you're signed in with your account credentials.ģ. We're going to assume your Fitbit has been registered and set up properly, but there's a catch - to use Fitbit Connect, you need the Fitbit Wireless Sync Dongle.Ģ.

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