User Launches Client > Client determines service domain > client checks if the network is inside or outside the firewall> client sends the HTTP request to check for Webex services > If no Webex services found > Client looks for SRV record: _cisco-uds, _cuplogin > If none of the records are found it checks for the expressway is it available? If not then it prompts the user to manually enter connection details. Because, these can make your MRA connectivity insane, as the goal of service discovery is to find the primary source of authentication, select the operating mode( Cloud or on-premises), subscribe to UC services, determine the location( inside or outside the organization) and discover the UC services domain, respectively. I am going to discuss the on-premise version: The most important of all in jabber are the SRV records must be discoverable and updated correctly in DNS.

It’s been quite a while since I have written something, so I thought to write on how to read the logs (jabber) for rookies.

Troubleshoot cisco jabber for windows